The Canada Border Services Agency (CBSA) Assessment and
Revenue Management (CARM) project is a multi-year initiative to transform the collection of duties and taxes for goods imported
into Canada. Through CARM, the CBSA will modernize and
streamline the process of importing commercial goods.
Help with setting up your CARM Client Portal (CCP) Account
To contact CARM directly with questions on registering for
CARM Client Portal (CCP), please follow the steps outlined
below to contact the CARM Client Support Helpdesk:
- Complete the CBSA Client Support form
- Select the topic of “Online portal support”
- Select the appropriate CCP question from the drop-down menu (e.g., “CARM Client Portal – setting up my business account”)
If you require assistance using the form, please contact the CBSA directly at 1.800.461.9999 option 2.
DHL IS HERE TO HELP YOU THROUGH THE CARM PROCESS
We can also assist with providing information you may need for registration. Please fill out the contact form and we will get back to you as soon as possible.
Who is impacted?
All the commercial importers (residential or Non residential):
If you can say ‘yes’ to any of below statements, your business needs to meet the CARM requirement.
If you can say ‘yes’ to any of below statements, your business needs to meet the CARM requirement.
- My business imports commercial goods once a year or small value.
- My business imports commercial goods through a courier.
- My business uses a customs broker to import our commercial goods.
- My business imports goods that will be sold, used, sample or research purpose.
- My business imports goods temporarily.
- My business is located outside or inside Canada.
What is changing?
- Commercial importers to register on the CARM Client Portal (CCP) and give Delegation of Authority (DOA) to their representative brokers.
- Registering for Business Number (BN9) and activating an Import-Export account (RM) only available via the CCP.
- A new electronic form called the Commercial Accounting Declaration (CAD) which replaces the current B3 (customs coding form) and B2 (adjustment request), and related processes.
- Commercial importers to post financial security (Cash or Surety Bond) to be enrolled Release Prior to Payment (RPP) Program.
THE BENEFITS OF RETAINING DHL AS YOUR BROKER
Ensure Compliance
DHL stays updated on the latest changes, advises on required documents, and ensures shipments are processed quickly and compliantly with government regulations.
Global Scale, Local Presence
Working with a licensed customs broker such as DHL – one that has a global governance structure and a strong local presence – will help guarantee that you enjoy the same level of service that DHL prides itself on globally.
Seamless Clearance
The level of knowledge and experience of a Customs broker such as DHL is invaluable, as familiarity generally translates into greater efficiency in clearing goods.
NEXT STEPS FOR IMPORTERS
Before registering to CCP
CCP Registration
CARM RESOURCES
Below are a series of resources provided to help navigate the changes. Additional resources can be accessed at the CARM Client Portal and Onboarding documentation.