DHL

Unless you specifically select the Duties & Taxes Paid (DTP) service, the receiver will be responsible for paying duties and taxes. By default, if no indication is provided, the shipment will be considered as Duties & Taxes Unpaid (DTU).

The weight and dimensions you have declared for your DHL Express package are subject to verification through re-weighing. If necessary, any discrepancies may result in adjustments to your billing.

It is important to provide accurate and complete information when specifying the shipper's address and details. This should include your or your company's name, telephone or mobile number, email address, and a comprehensive mailing address, including the postal code.

When providing the receiver's address and details, it is essential to include complete and accurate information. This should consist of the company or individual's name, a valid contact person, contact number, email address, and a comprehensive mailing address, including the postal code.

The shipment information you provide plays a vital role in customs clearance to ensure alignment between the declared details and the actual contents of your DHL box or package, as well as the shipping invoice. Please be aware that air waybills have an expiration date and will be considered invalid after that point.

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Packing Guide

Packing your DHL shipments is as easy as following these simple steps. Download our detailed guide if you have non-standard goods or want to know more.

Step 1: Choose

Choose a suitable packaging type based on your shipment's size, regulations, and packaging cost. Order free supplies from DHL or use your own.

Step 2: Pack

If using a box, place your items in the center, at least 6cm away from the external walls or corners. Fill empty space with bubble wrap, crumpled paper, or other suitable material. If using envelopes or flyer bags for small items like CDs, make sure they are cushioned or padded.

Step 3: Seal

Use pressure-sensitive tape, such as brown plastic, electrical, or duct tape of at least 48mm width. Seal your box along the center seam and then along the edges.

Step 4: Label

Fix the shipment label securely on the top surface of the box, envelope, or flyer bag. When you print a label, two copies are produced - a transport one and an archive one. Put the transport one on your packaging and the archive one inside - this will help us identify your shipment if the transport label is detached or damaged.

Download Full Packing Guide