DHL understands the inconvenience of losing belongings at airports and is pleased to offer an international shipping service to assist customers in retrieving their lost items.
**This service can only be shipped from South Korea**
Service Procedure
| 1. | Contact Lost-and-Found Center: Reach out to the airport's lost-and-found center to confirm the types of missing items and obtain a reference number. | |
| 2. | Contact DHL Helpdesk: Contact DHL's helpdesk to request abroad delivery service. Provide details about the lost item and the reference number obtained from the lost-and-found center. | |
| 3. | Service Availability Check: DHL's helpdesk will verify service availability and provide an estimated price for the shipment. | |
| 4. | Submit Delivery Service Request: Upon confirmation of the service notice, submit a delivery service request. | |
| 5. | Shipment Pickup and Payment: Your shipment will be picked up by a DHL courier and reweighed at the DHL Service Center. Payment will be based on the actual weight of your shipment. |
Important Notices
- Please note that customs duties may be imposed locally upon arrival in the destination country. Failure to submit required customs documents may result in seizure or return by customs.
- Changes in package weight or dimensions after packaging may incur additional shipping charges.
- Some items, such as liquids, flammable materials, batteries, cash, and food items, may be ineligible for shipment.
- Once items are picked up from the lost-and-found center, cancellation or return is not possible.
- DHL cannot provide service to lost-and-found center addresses where pickup is not available.
For further assistance or inquiries, please contact DHL's helpdesk
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[email protected] | |
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02-6915-0852,0853 |
