Last Updated : June 28, 2025 – 14:00 EST





DHL Express is pleased to announce that it has restored all services in Canada, reinstating all operations effective June 30.


The resumption of operations follows a successful agreement reached between DHL Express Canada and Unifor after nearly a year of negotiations. This 4-year agreement will remain in effect until July 1, 2029.


DHL Express Canada has worked diligently and in good faith with Unifor's bargaining committee to reach a fair deal and ensure a prompt return to service. DHL Express is proud to be certified as a Great Place to Work in Canada; we believe that fostering a collaborative and respectful relationship with our employees and their representatives is key to our continued success.


We are excited to resume our operations and welcome back all our team members. Together, we'll prioritize delivering the highest quality service to our customers.


Frequently Asked Questions


1. Why did DHL Express suspend services in Canada?

After almost 12 months of negotiations with Unifor, the ongoing labor disruption that this has caused, and the implementation of new legislation (Bill C-58) that restricts DHL Express from deploying any contingency solutions, DHL Express made the difficult decision to temporarily suspend its operations in Canada, with came into effect Friday June 20. DHL Express stopped the collection of shipments destined to or dispatched from Canada on Tuesday, June 17 at 21:00 E.T.


2. Will customers be compensated if they were impacted by the service disruption/packages were delayed for an extended period?

Any customer claims related to this suspension will be handled in accordance with DHL Express' terms and conditions, per our standard claims handling process. You can file a claim via our website.


3. When will the packages that were impacted by the service suspension be delivered?

We will resume delivery of packages on Monday, June 30, and we will prioritize the delivery of packages that were delayed due to the service suspension. Impacted customers can expect to receive their packages on Monday, June 30 by end of day.


4. Should customers have any questions regarding their packages who can they contact?

We encourage our customers to contact us at gethelp.dhl.ca or your DHL account manager and we will be happy to assist.


5.When will I receive my shipment?

You can expect delivery of your delayed shipment destined to Canada on June 30th, when we resume our operations.


6. Why is there no updated tracking information on my shipment?

Please check our website for the latest updates on your shipment status. We have updated the information as of June 30th.


7. What should I do if there is no new information on my package and the scanning information is the same.

Please check our website for the latest updates on your shipment status. If you see no further updates as of June 30, please contact us at gethelp.dhl.ca and we will be happy to assist.


8. How do I update my address information?

You can update your information via our DHL On Demand Delivery website.


9. Can I pick up my package?

Yes, you can pick up your package in Canada starting Wednesday July 2. You can arrange it via our On Demand Delivery platform or you can contact gethelp.dhl.ca for assistance.
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