Last Updated : June 12, 2025 – 5:00 PM EST





DHL Express is disappointed that we have been unable to come to an agreement with Unifor's bargaining committee. We have been committed to finalizing an agreement that is not only fair to our hourly employees and owner operators, but also realistically reflects the current economic landscape.



A few of the enhancements proposed by DHL Express include a wage increase over five years for hourly employees and owner operators; new premiums on defined classifications; increased pension match and benefits, and increased union representation rights. After more than 8 months of collective bargaining, DHL Express has thoughtfully addressed both provincial and national issues. Unfortunately, there simply has not been enough progress to result in a new collective agreement to date.

Service Impact

 

As a result of the current labour action, our delivery operations and service may temporarily have a 2-3 day delay during the negotiation process. Our teams are actively working to minimize disruption and continue moving your shipments as quickly and safely as possible. DHL Express is still in discussion with Unifor over a new collective agreement. We hope to reach an agreement soon that allows us to continue providing a stable and high quality of service for our customers.



Temporary Suspension of Dangerous Goods Services to Canada

Please be informed that the Dangerous Goods (DG) Services under Time Definite International (TDI) to Canada have been suspended effective immediately until further notice.


Frequently Asked Questions


1. How will the strike affect package deliveries?
We have a comprehensive contingency plan that will ensure our operations continue with minimal impact to our customers.

2. How long do you expect this strike to continue?
We would like to resolve the strike as soon as possible and have our unionized employees return to their jobs. DHL Express remains committed to working with Unifor to reach an agreement and resume regular operations.

3. What is DHL Express doing to resolve this situation?
We continue to make it clear that we are open to negotiations with Unifor. We are hopeful that the union will return to the bargaining table and help reach an agreement to end this labour disruption and return to normal operations.

4. What happens if the union maintains its strike?
        We will continue to operate with our current contingency plan.

5. What options are available for pick-ups?
We continue to offer pick up services for all of our account holders.
If you do not have an account, you can ship with one of our retail partners listed here

6. Can I redirect my shipment to a service point?
At this time, we will only deliver to the address listed on the shipment. You may request a delivery without signature by going to our On Demand Delivery website. Other forms of delivery arrangements are unavailable at this time.

7. I submitted all my documents for customs clearance. When will my shipment be released?
As soon as we have received complete and accurate documentation, we are submitting the request to Canada customs in a timely manner.

8. When will I receive my shipment?
Please expect a 2 to 3-day delay on deliveries.

9. Why is there no updated tracking information on my shipment?
For some of our shipments, there may be a delay in getting updated tracking information.

10. What should I do if there is no new information on my package and the scanning information is the same.
Please continue to monitor your shipment online for 48 hours. If you see no further updates, please contact us at [email protected] and we will be happy to assist.

11. Why can't I collect my shipment?
Our DHL retail counters will remain closed for the duration of the labour disruption. We are also unable to redirect your shipment to another service point at this time.

12. How do I update my address information?
Please contact our customer service at [email protected] who will record the address correction for you and forward to our Operations team.

13. How long does it take to complete a pick up?
At this time, we are only accepting pick up requests for customers with a DHL account. If you are a DHL account holder, you can expect to have your shipment picked up within 24 hours of receiving the request.
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